Booking Information and Terms and Conditions of Booking

Booking & Studio Policies:

To ensure the best possible service and fairness to all clients, Enhanced By Liv requires every client to read and agree to the following terms before their appointment is confirmed. Once you submit your booking request online, you’ll be sent a Client Policy Agreement Form to complete — your booking will not be confirmed until this form is signed and submitted.

We do not charge your card when booking. However, your card details are securely stored in case of a policy breach.

Client Agreement:

All clients must complete a one-time Policy Agreement Form before their booking is confirmed. This form is compulsory and helps us protect appointment times, maintain hygiene standards, and provide a smooth client experience.

We do not charge your card when booking. However, your card details are securely stored in case of a policy breach.

Cancellation & No-Show Policy:

Cancellations/changes within 48 hours: 50% of appointment fee will be charged.
Cancellations/changes within 24 hours or no-shows: 100% of the appointment fee will be charged.

Sickness Policy:

If you're unwell within 48 hours of your appointment:

50% cancellation fee applies.
Within 24 hours, the full 100% fee applies.
As a gesture of goodwill, you will receive 25% credit toward your rescheduled appointment.

Please do not attend sick — this includes cold/flu symptoms or skin conditions that affect treatment.

Failure to Pay Policy Fees:

If cancellation or no-show fees are not processed or paid within 24 hours of your scheduled appointment, further action will be taken, including the possibility of being removed as a client.
By booking, you accept that if you don’t pay any cancellation fees, Enhanced By Liv will take further action and you may be removed as a client.

Lateness:

Arriving 10+ minutes late may result in rescheduling and a 100% late fee.

Studio Etiquette:

No extra guests or children – space is limited and treatments require full focus.
No shared driveway access – please park on the street.
Bathroom access is for clients only and available by request.

Reminders:

A text reminder is sent 72 hours before and an email reminder 24 hours before your appointment.
These are courtesy reminders – please track your appointment date yourself.

Card Security:

We do not take upfront payments.
We capture card details to enforce policy breaches only.
Failure to pay a cancellation fee may result in card charge or client removal.